We’re gonna keep this short and straight up — because nobody likes fine print games.

ALL SALES ARE FINAL

Due to federal and provincial health regulations, we do not accept returns or exchanges on any tobacco products. This includes opened, unopened, or damaged cartons — once it’s shipped, it’s yours.

This isn’t a gimmick — it’s the law. And we play it straight.

WRONG ORDER OR DAMAGED IN TRANSIT

We pack every order carefully, but stuff happens.
If your order is missing items or shows up damaged, let us know within 48 hours of delivery:

• Email: [email protected]

• Text: (343) 326-7833

We’ll review it fast and make it right — if it’s our error, we’ll send a replacement or credit your account. No headaches.

REFUNDS

We don’t offer refunds on tobacco products. Period.
If you were charged in error, hit us up and we’ll fix it — fast.

DO NOT RETURN ANYTHING WITHOUT CONTACTING US

Unsolicited returns will be destroyed and not refunded.
This isn’t Amazon. We’re a small business serving real Canadians — let’s respect each other’s time.

SUMMARY

• No returns or refunds on tobacco products (by law).

• Report any shipping issues within 48 hours.

• Contact us before taking any action.

• We’ll do what’s fair, fast.

Still have questions? Text us (343) 326-PUFF. Real people, real help.

That’s how we roll.