PRIVACY POLICY

Last Updated: 13—August—2025

Prime Puff Co. (“we”, “us”, “our”) respects your privacy. This policy outlines what we collect, how we use it, and how we protect your information when you visit primepuff.ca.

When you opt-in via any form on our website, you confirm that you have read and agree to this Privacy Policy and our Terms of Use.

Our site and systems are powered by third-party providers, including A2Z Solutions (operated by ASSK‑MI Solutions Inc.), who provide CRM, hosting, and communication infrastructure under a private-label agreement. These partners do not own or operate Prime Puff Co., nor do they access or use your data beyond what is necessary to support your interaction with us.

1. INFORMATION WE COLLECT

Personal Identifiable Information (PII)
You may give us your name, email, phone number, mailing address—and for credit or bulk orders, possibly your DOB or ID. We also capture IPs and may record calls (with notice) for support/tracking.

Non-Personally Identifiable Info
Things like browser, device type, OS, and visit analytics are collected to optimize performance.

Transactional SMS Consent

By providing your phone number, you consent to receive age-gated SMS messages from Prime Puff Co. related to your account, orders, or services you have requested. Promotional messages will only be sent if you separately opt in. Message frequency may vary. Message & data rates may apply. Reply HELP for help or STOP to opt out.

2. PURPOSE & USAGE

We use your data to:

• Provide and improve our services

• Communicate order info, exclusive offers (only with consent)

• Enhance support quality

• Secure the site and guard against abuse

3. STORAGE & PROTECTION

Your data is stored on secure servers and platforms operated by vetted third-party providers (including A2Z Solutions). These providers do not control or access your data for their own purposes. All access is limited to what's required to keep the site running securely and smoothly.

4. COOKIES & TRACKING

Cookies help your experience—like staying logged in, tracking analytics, or remarketing. You can disable cookies via your browser, but some features might break.

5. LEGAL COMPLIANCE / THIRD-PARTY PROCESSORS

• We don’t sell or rent your data.

• Data processors (hosting, CRM, forms) follow their own privacy rules.

• GDPR and CCPA provisions are in place for compliance and transparency—even though we don't specifically target EU or California users.

6. AGE CONTROL

You must be 19+ (18 in Alberta). We block minors from accessing the site. We don’t knowingly collect personal data from them.

7. DATA RETENTION & ACCESS

We retain customer records for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Want us to delete it? Just ask. Your polite request gets it gone.

8. REMARKETING & THIRD-PARTY LINKS

We run ads (e.g. Facebook, Google) with cookies/pixels. You can opt-out via browser settings or ad preferences.

Links off-site? We’re not responsible for those external policies—check their policies directly.

9. CROSS-BORDER SHARING

Some data may be processed or stored in the United States via trusted service providers (e.g., SMS delivery is provided via Twilio).

10. UPDATES TO THIS POLICY

We may update this policy. If you keep using the site after changes are posted (you’ll see an updated “Last Updated” date), that’s you agreeing with the new rules.

11. ANTI-SPAM (EMAIL)

We email only if you opt in or ask us to. Every email respects CAN-SPAM/CASL rules and includes an “unsubscribe” link.

12. CONTACT & RIGHTS

Questions or requests?
Prime Puff Co.
1676 Chiefswood Rd, Ohsweken ON N0A 1M0
(343) 326-7833
or email: [email protected]

If you're in California or elsewhere, you have rights to access, delete, or refuse sharing of your data—just let us know.

TL;DR

• We collect only what’s needed for service and security.

• Your data is safe, encrypted, and private.

• We comply with GDPR, CCPA—not because we have to, but because it’s right.

• You have control—delete your info at any time.

• You must be 19+ (18+ in Alberta) to be here. If not, you’re out.